For Inside Housing Management, I looked at why rent arrears are falling during a cost of living crisis.
“Year on year, our spend on our homes is more, which means that things like service charge increases go up”, says Neal Ackcral, chief operating officer at housing association The Hyde Group, “and obviously the rent is a huge bill for our customers as well.”
The cost of living crisis has only intensified these increases, according to Mr Ackcral, while a significant migration of residents from housing benefit to Universal Credit (UC) has posed its own challenges.
As the struggles stacked up, Hyde made a critical decision – to move towards an early intervention system to tackle rent arrears, driven by data.
Read the full piece here.
